Communication and Collaboration

Leaders play an essential role in humanizing the workplace. One such way is to build social capital through empathetic communication and compassionate action. (1,2)

Nurses would benefit from leaders who:

  • Show patience and acceptance for diversity (2,3)
  • Show sincere consideration for others as humans beings with specific needs (2)
  • Value the individual person (3
  • Lead with empathy and compassion (3
  • Actively listen to concerns without judgement or bias (3,4)
  • Encourage staff to utilize their personal abilities (3
  • Show respect and understanding (3
  • Find solutions to problems through collaboration (3
  • Consistently Recognize individual contributions (3
  • Focus on efficiency, rely on evidence, and are transparent (3
  • Demonstrate a genuine focus on the well-being of others (2)
  • Build an inclusive community with social engagement. (2)

Leaders who build social capital, build trust and credibility. (2)


  1. Hofmeyer, A., & Taylor, R. (2020, October 15). Strategies and resources for nurse leaders to use to lead with empathy and prudence so they understand and address sources of anxiety among nurses practising in the era of COVID‐19. Journal of Clinical Nursing, 30(1–2), 298–305.
  2. Xu, J. M., Stark, A. T., Ying, B. H., Lian, Z. M., Huang, Y. S., & Chen, R. M. (2022, June 13). Nurses’ Workplace Social Capital and the Influence of Transformational Leadership: A Theoretical Perspective. Frontiers in Public Health, 10.
  3. Sihvola, S., Kvist, T., & Nurmeksela, A. (2022, May 2). Nurse leaders’ resilience and their role in supporting nurses’ resilience during the COVID‐19 pandemic: A scoping review. Journal of Nursing Management.
  4. Hughes, M. T., & Rushton, C. H. (2022, February 23). Ethics and Well-Being: The Health Professions and the COVID-19 Pandemic. Academic Medicine, 97(3S), S98–S103.