Building Workforce Communication & Relationships

Work systems designed around relational coordination (communicating and relating for the purpose of task integration) not only increase efficiencies but have been known to improve the well-being of nurses in all practice environments. (1)

Steps that can be taken to drive positive results are:

  • Improve the quality of communication and relationships among staff. (1,2)
  • Create synergy and remove redundancies in shared technologies. (1)
  • Establish shared goals. (1)
  • Promote education and collaboration for better role understanding. (1,2)
  • Integrate value and respect into the cultural norm. (1,2)
  • Encourage interprofessional teamwork, collaboration, and professionalism (1,2,3)


  1. Havens, D. S., Gittell, J. H., & Vasey, J. (2018, March). Impact of Relational Coordination on Nurse Job Satisfaction, Work Engagement and Burnout. JONA: The Journal of Nursing Administration, 48(3), 132–140.
  2. National Academies of Sciences, Engineering, and Medicine, National Academy of Medicine, & Well-Being, C. O. S. A. T. I. P. C. B. S. C. (2020, January 2). Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being (1st ed.). National Academies Press.
  3. Chang, B. P., & Cato, K. (2020, September). Tackling Burnout With Team Science: Nursing and Physician Collaborations on Improving Psychological Well-Being Among Emergency Clinicians. Journal of Emergency Nursing, 46(5), 557–559.